- 14 October, 2008
Food Industry Awards 2008
- Teens not bothered about retailPublished: 16 November, 2007
A survey among teenagers aged 14 to 19 found that, while a career in retail was far from the most popular choice, it was also far from the least.
- FSA hands food additives responsibility to industryPublished: 16 November, 2007
The Food Standards Agency has handed over the issue of removing artificial colours to the UK food industry and European regulatory agencies and turned up the temperature of the debate.
- Co-op buyer spreads the water wordPublished: 16 November, 2007
The Co-operative has been promoting its "water for water" initiative - which raises money for clean water systems in Africa - to British schoolchildren.
- POINT OF VIEW: David Workman, Director general, British Glass Manufacturers ConfederationSMASHING THE GLASS CRITICSPublished: 16 November, 2007
I am becoming increasingly concerned about emotionally charged, misleading and inaccurate media reports justifying the introduction by some retailers of alternative packaging formats to glass.
- John Lewis food hall offers it allPublished: 16 November, 2007
Influenced by Tokyo's department stores, Swiss food emporiums and Parisian gastro-boutiques, John Lewis has opened its first Foodhall in London.
- Cadbury to shut Bristol factoryPublished: 16 November, 2007
Cadbury Trebor Bassett is to shut its Keynsham factory, with the loss of 500 jobs.
- LISA MOORE'sView From the Shop FloorPublished: 16 November, 2007
I was chatting with friends when the conversation turned to shopping. Jackie was moaning about the fact that she had to go to Asda for the week's food shopping and didn't have a clue what she was going to buy.
Most consumers unhappy with retail environmentPublished: 16 November, 2007Over 90% of shoppers questioned in a survey from Capgemini said they are dissatisfied with their grocery shopping environment, with concerns over issues such as product availability and navigation of stores.
- Fresh ina round up of fresh producePublished: 16 November, 2007
Sainsbury's has launched two lamb lines in an effort to support UK farmers hit by foot and mouth export restrictions. The multiple hopes to source 10,000 British "light lambs" per week through its new quarter lamb pack. The product "has a mixture of meal occasion uses and is ideal for freezing". This is the first time such lambs have been used by Sainsbury's. The other line is a boneless "cushion" shoulder, not traditionally sold in UK supermarkets.
- The Supplier's Bit: Lorraine Crowe, Senior Brand Manager, AnchorScarily good salesPublished: 16 November, 2007
Fast-becoming the second-biggest seasonal occasion next to Christmas in terms of retail sales, Halloween is an increasingly important event for retailers. UK consumer spending on Halloween has increased ten-fold over the past five years. This offers a perfect opportunity for retailers to create a Halloween-themed experience with some in-store theatre.
- Can't we just get along?Buying and supplier teams are still at loggerheads. James Parker spoke to consultant Chris May, who is working with them to develop a better wayPublished: 16 November, 2007
There's a lot of grunting and groaning, a lot of talking, but physically doing something they are finding a challenge." This is how Chris May, of leading customer management training company FXL, characterises relations between retailer buying teams and their supplier counterparts.
- Fresh approachHow do they do it? Waitrose is managing to get the majority of its fish fresh to stores - even in the middle of cities. The mult has 10% of the market's sales, so it's doing something rightPublished: 16 November, 2007
nWaitrose is well known for having a closer relationship than most with its suppliers, and for having sophisticated and credible sustainability policies. However, in terms of its fish counters, it's going further, in some cases - such as the new store in Marylebone High Street, central London - providing virtually all of the offer fresh, not frozen. How does it manage that?
- CLAIRE COLOGNEcustomer servicePublished: 16 November, 2007
Q We regularly implement new initiatives in store which involve staff training. How can I ensure a consistent customer experience - with no drop in service levels - is maintained during the training period?
Punter ProfileThe Store Manager (Arkwrightus Megalashedus): Stressed, overworked, underappreciated, underpaid, the unsung hero of retail. Possibly all true, but what do they do when they shop?Published: 16 November, 2007nWell, we finally got round to it - the Store Manager. That hassled inhabitant of the back office and sometimes shop floor, an unsung hero of retail, pulled three ways by the demands of customers, staff and head office. The long-suffering Arkwrightus is perceived - and expected - to wield power and influence without actually having very much. The creativity and ambition of Managers is stymied by the twin horrors of central office diktat and health and safety regulations.
- Steve HildebrandQ&APublished: 16 November, 2007
QI want to make the best use of the display space at the checkouts. I already have confectionery on a couple of them, but don't want to put it on every checkout - what other impulse items could I put there and what kind of sales uplift might I expect?
Seaside specialBooths' brand new store in the Lancashire coastal town of Lytham St. Annes is not only an architectural gem full of theatre, it's also a great example of a retailer putting local producers at the heart of its business. James Parker met the 'Artisan' store's proud manager Simon BoothmanPublished: 16 November, 2007Bustling, fun and full of theatre. Those are terms you might apply to the cheeky, gaudy and quintessentially British seaside resort of Blackpool. However, you might also apply them to the distinctly classier interior of Booths' second 'Artisan' store in Lytham St. Annes, six miles down the Lancashire coast.
- IT'S ALL IN THE BAGBagged snacks are evolving from simply an indulgent snack. The big players are now attempting to combine genuine healthy credentials with great taste like never before. David Castle reports on how the industry is adapting to the new changes taking place in the categoryPublished: 16 November, 2007
When one of the country's most-well-known chefs launches a range of bagged snacks, you know it means big business for retailers.
- drinking to 2008It has been a hard year in the beer, wines and spirits aisle, with the lack of a summer and pressure continuing from price discounts, but there are some hopeful signs for the future, especially in the more niche areas of the market. Nigel Huddleston toasts a range of possibilitiesPublished: 16 November, 2007
As years go, 2007 has been less than perfect in the beers, wines and spirits category. After rain, rain and more rain through the summer, high profile players such as Magners and Scottish & Newcastle reported sales downturns leading to fears that the weather, plus the lack of a big football tournament, could leave 2007 as the industry's annus horribilis.
- Innovation in a canOften regarded as a commodity sector, canned goods are not only part of most shoppers' repertoire, but the scene of healthy innovation and brand-driven growth, says David CastlePublished: 16 November, 2007
The first commercial canning factory was set up in England in the early 1800s, providing foods for colonial explorers and servicemen. In those days before easy-open ends, cans came with instructions to "cut round on the top near to the outer edge with a chisel and hammer". Fortunately, technology has moved on and today's consumers need not resort to the toolbox to extricate their beans, soup, fish, pasta, vegetables or fruit.
- Colin harperOFF THEIR TROLLEYPublished: 16 November, 2007
The Ghost of Christmas to come...
Has the number of customer complaints about the price of goods increased recently?




