New CEO Dave Lewis
Unilever cuts managers by half to focus on marketingPublished: 26 July, 2007Unilever UK is undergoing a large management restructure as it rolls out its One Unilever strategy to create a "leaner, simpler business".
- Buyer's choice: Michael Andrews, Waitrose central buyerAs good as going out, in a jiffyPublished: 26 July, 2007
Veetee Dine In is flying off the shelves because it's the first microwaveable rice that provides restaurant-quality in two minutes. It is perfect for busy people who don't want to compromise on taste.
- A Waitrose showpiece for LondonPublished: 26 July, 2007
The newly opened Marylebone Waitrose is hoping to give London newcomer Whole Foods Market a run for its money as a fresh and different store experience.
- Asda's mixing it up with labellingPublished: 26 July, 2007
Asda is claiming its new front-of-pack hybrid traffic light and GDA labelling is preferred by its customers over Tesco's GDA version.
- Lisa Moore's view from the shop floorI could have sworn we were promised global warming. I believed the Met Office when it said there was more than a good chance of summer temperatures exceeding seasonal norms. Rocking along to Live Earth I switched all the light bulbs in the Moore household to those ugly, eco-friendly things.Published: 26 July, 2007
And yet here we are - soggy and many of us more than put out by the incessant rain. It seems the strange weather is also playing havoc in some supermarkets.
- The supplier's bit: Andrew Ovens, group marketing manager, New Covent Garden Food Co.A ready-made responsePublished: 26 July, 2007
Ready meals do tend to get singled out for negative stories and it's not surprising that they are a target.
- Janet Curran customer serviceQ We are employing a greater number of part-time staff in my store. How can I ensure they are trained in a way that is cost-effective but still maintains a consistently high level of service? Basically, how can I make sure that customers can't tell the difference between my part-time and full-time staff?Published: 26 July, 2007
AIn many retail outlets part-time staff account for more than two-thirds of total staff employed, so the issue of how to put in place suitable induction, training and coaching programmes is critical in ensuring a uniformly high level of customer service throughout the store.
- A nose for retailThere are multiple benefits to redeploying the skills of buyers with in-store experience on the shop floor, especially at seasonal peaks, where their knowledge comes into its ownPublished: 26 July, 2007
For the past four years, Sainsbury's champagne buyer Melissa Draycott has worked in the Bury St Edmonds store during the run up to Christmas. Melissa (pictured above) started her career in this store, on the beer, wines and spirits aisle, so she knows it well and can relate to customers.
The visible womanKnown by many of her customers on a first-name basis, store manager at Sainsbury Bury St Edmonds Linda Alexander brings considerable passion as well as a large degree of approachability to her role. James Parker reportsPublished: 26 July, 2007Meeting store manager Linda Alexander at her substantial Sainsbury's store on the outskirts of the attractive market town of Bury St Edmonds in Suffolk, the first thing you notice (apart from her broad smile) is her evident passion for the job. The friendly Scot may be all smiles, but she has a serious commitment to getting things right. Her strong work ethic, driven by a love for all things grocery, was demonstrated from the word go as a Sainsbury's trainee after graduating from Strathclyde University in the mid 1980s.
- Power to the peopleWhile impulse buying is at the heart of battery sales in most retailers, making the most of it requires some concerted effort between retailers and suppliers to get merchandising right, and capture shoppers' interest with innovative new products, reports David CastlePublished: 26 July, 2007
"The impulse nature of batteries is an opportunity for every retailer," says Martin Gormley, brand manager for Duracell UK, still the market-leading battery brand. "It doesn't matter whether you're a newsagent or national grocer, given that 60% of batteries are bought on impulse, every retailer has an opportunity to maximise sales."
- Colin HarperOFF THEIR TROLLEYPublished: 26 July, 2007
The last brave soldier. We've all seen them. The last product on the BOGOF shelf because it has no partner. Or just the last product on the shelf right at the back where you can't see, and probably can't reach anyway.
Has the number of customer complaints about the price of goods increased recently?




