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20 November, 2008
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  • New CEO Dave Lewis

    Unilever cuts managers by half to focus on marketing
    Published:  26 July, 2007

    Unilever UK is undergoing a large management restructure as it rolls out its One Unilever strategy to create a "leaner, simpler business".

  • Buyer's choice: Michael Andrews, Waitrose central buyer
    As good as going out, in a jiffy
    Published:  26 July, 2007

    Veetee Dine In is flying off the shelves because it's the first microwaveable rice that provides restaurant-quality in two minutes. It is perfect for busy people who don't want to compromise on taste.

  • A Waitrose showpiece for London
    Published:  26 July, 2007

    The newly opened Marylebone Waitrose is hoping to give London newcomer Whole Foods Market a run for its money as a fresh and different store experience.

  • Asda's mixing it up with labelling
    Published:  26 July, 2007

    Asda is claiming its new front-of-pack hybrid traffic light and GDA labelling is preferred by its customers over Tesco's GDA version.

  • Lisa Moore's view from the shop floor
    I could have sworn we were promised global warming. I believed the Met Office when it said there was more than a good chance of summer temperatures exceeding seasonal norms. Rocking along to Live Earth I switched all the light bulbs in the Moore household to those ugly, eco-friendly things.
    Published:  26 July, 2007

    And yet here we are - soggy and many of us more than put out by the incessant rain. It seems the strange weather is also playing havoc in some supermarkets.

  • The supplier's bit: Andrew Ovens, group marketing manager, New Covent Garden Food Co.
    A ready-made response
    Published:  26 July, 2007

    Ready meals do tend to get singled out for negative stories and it's not surprising that they are a target.

  • Janet Curran customer service
    Q We are employing a greater number of part-time staff in my store. How can I ensure they are trained in a way that is cost-effective but still maintains a consistently high level of service? Basically, how can I make sure that customers can't tell the difference between my part-time and full-time staff?
    Published:  26 July, 2007

    AIn many retail outlets part-time staff account for more than two-thirds of total staff employed, so the issue of how to put in place suitable induction, training and coaching programmes is critical in ensuring a uniformly high level of customer service throughout the store.

  • A nose for retail
    There are multiple benefits to redeploying the skills of buyers with in-store experience on the shop floor, especially at seasonal peaks, where their knowledge comes into its own
    Published:  26 July, 2007

    For the past four years, Sainsbury's champagne buyer Melissa Draycott has worked in the Bury St Edmonds store during the run up to Christmas. Melissa (pictured above) started her career in this store, on the beer, wines and spirits aisle, so she knows it well and can relate to customers.

  • The visible woman
    Known by many of her customers on a first-name basis, store manager at Sainsbury Bury St Edmonds Linda Alexander brings considerable passion as well as a large degree of approachability to her role. James Parker reports
    Published:  26 July, 2007

    Meeting store manager Linda Alexander at her substantial Sainsbury's store on the outskirts of the attractive market town of Bury St Edmonds in Suffolk, the first thing you notice (apart from her broad smile) is her evident passion for the job. The friendly Scot may be all smiles, but she has a serious commitment to getting things right. Her strong work ethic, driven by a love for all things grocery, was demonstrated from the word go as a Sainsbury's trainee after graduating from Strathclyde University in the mid 1980s.

  • Power to the people
    While impulse buying is at the heart of battery sales in most retailers, making the most of it requires some concerted effort between retailers and suppliers to get merchandising right, and capture shoppers' interest with innovative new products, reports David Castle
    Published:  26 July, 2007

    "The impulse nature of batteries is an opportunity for every retailer," says Martin Gormley, brand manager for Duracell UK, still the market-leading battery brand. "It doesn't matter whether you're a newsagent or national grocer, given that 60% of batteries are bought on impulse, every retailer has an opportunity to maximise sales."

  • Colin Harper
    OFF THEIR TROLLEY
    Published:  26 July, 2007

    The last brave soldier. We've all seen them. The last product on the BOGOF shelf because it has no partner. Or just the last product on the shelf right at the back where you can't see, and probably can't reach anyway.

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