- Sainsbury's £1m boost to FairtradePublished: 06 September, 2007
Sainsbury's has launched a Fair Development Fund to support producers in the developing world wanting to provide Fairtrade products to the multiple.
Morrisons investigated in Scottish E.coli outbreakPublished: 06 September, 2007Meat purchased from two Morrisons stores in Paisley, Scotland, is being investigated following the death of a woman in the area from the E.coli bacteria.
- Young's says inflation isn't hurting fishPublished: 06 September, 2007
Higher seafood prices resulting from rising global demand and more stringent fisheries regimes won't dampen consumer appetite for fish, according to Young's.
- Tesco and Asda supplier email probePublished: 06 September, 2007
The Competition Commission has turned its attention to multiples' treatment of suppliers in the latest phase of its grocery enquiry.
- Chinese-made toys are recalledPublished: 06 September, 2007
Parents have been advised to return a wide range of Mattel toys made in China due to safety fears.
- Buyer's choice:?Jo Pain, non-carbonated soft drinks buyer, sainsbury'staking shoppers to waterPublished: 06 September, 2007
The Sainsbury's soft drinks range is one of the most dynamic in store and one we constantly seek to tailor to customer needs by store format as well as seasonal demand.
- LISA MOORE'sview from the shop floorPublished: 06 September, 2007
I had to nip into an unfamiliar supermarket the other day to grab a few things for the evening. Of course, I didn't have a clue where anything was and what should have taken 10 minutes actually took twice as long as I roamed up and down the aisles.
- Overheard:'Bring Back Wispa' web campaign gets result, but for how long?Published: 06 September, 2007
A long-running internet campaign has led to Cadbury reintroducing the Wispa bar, which was discontinued four years ago. The firm has relaunched it as a limited edition - 23 million bars will be available from October. It was replaced by Dairy Milk Bubbly but the protestors seem to have won.
- How DO the numbers stack up?Figures suggest that lager is losing its fizzPublished: 06 September, 2007
-5%Lager louts may be on the way out, as Mintel reports a 5% decline in lager volume sales since 2005; expect a further 8% fall by 2012. Value sales are down 4%.
- Getting to the meat of the instore hygiene issuePublished: 06 September, 2007
With two Morrisons stores being investigated after the Scottish E.coli outbreak, and the BBC Whistleblower undercover investigation earlier this summer into practices in the mults' meat departments, the overall image of meat handling in the industry isn't great.
- fresh in storeA round-up of fresh produce newsPublished: 06 September, 2007
Increasing numbers of UK shoppers want British chicken and are looking for the Red Tractor symbol on-pack, claims British Chicken Marketing's annual MORI-tracking research. More than two thirds (68%) of consumers say it's important to them that they eat British chicken, up from 63% last year. The report contradicts a Defra survey that said only 6% of consumers sought out Red Tractor products.
- Overheard:Hobsons is the choice for Britain's best beerPublished: 06 September, 2007
Hobsons Mild, brewed in Shropshire, was judged to be the best beer in Britain by a panel of brewers, beer writers and journalists at the Great British Beer Festival in London. The 2007 edition of CAMRA's Good Beer Guide describes it as: "A classic mild. Complex layers of taste come from roasted malts that predominate and give lots of flavour." It was chosen by judges from over fifty finalists in eight categories.
- the supplier's bit:?Jon Goldstone, vice president, Walkers MarketingProud to be BritishPublished: 06 September, 2007
Walkers has nurtured great working relationships with its British farm suppliers, developing partnerships which are based on trust. As Britain's largest crisp manufacturer, our commitment to using only 100% British potatoes is considerably larger than for anyone else in the crisps and snacks market.
- water responseThe recent floods have been a real test for stricken stores. However as Helen Gregory reports, lateral thinking, heroic staff and good procedures meant they saw it through, even helping out their communitiesPublished: 06 September, 2007
The lack of sun this summer has been nothing compared with the almost apocalyptic floods that hit Yorkshire and Gloucester. Some stores had water swirling around trolleys in the car park, such as Morrisons in Retford, where the warehouse was submerged in four feet of water. Luckily the store didn't lose any stock and only had to close for a day.
- ENERGY ON SHELFExciting products like energy drinks can be lost on the fixture if they're not merchandised correctly. Caroline Jacomb, channel marketing manager for Red Bull, offers some tips to retailersPublished: 06 September, 2007
nCreating a 'buzz' is one of Red Bull's strengths and its adventurous spirit keeps consumers constantly coming back for more. Retailers should capitalise on this brand loyalty and ensure the drink is well stocked and effectively merchandised.
- shop stars?Earl Johnson and Puvanendra GaneshalingamPublished: 06 September, 2007
David Thomson, duty customer services manager at Waitrose Bloomsbury says: "Earl and Puvanendra joined Waitrose when the shop opened in July 2006, but have quickly become warehouse experts. They handle the 12 deliveries we process each day. Their commitment, drive and pride in their job are never in question and really expose the purpose behind being a Partnership."
- Claire Cologne customer serviceQ Our head office marketing team makes great play of the importance of targeting particular markets and customer types. At individual store level, how can I support this by ensuring we recognise different types of customer and treat them in the best way?Published: 06 September, 2007
A First, it is essential to have a clear understanding of the types of customer coming in. Information from central marketing will be especially valuable in defining those sectors of the market that your company is targeting.
Punter ProfileThe Colonel (Blimp Buftonus Tuftonus). Braying about all the inconveniences of the modern world, the Colonel huffs and puffs his way round the store, but he does help to maintain order...Published: 06 September, 2007Of all the visitors to Supermarketland, the Blimp is perhaps the noisiest, emitting a low rumble of spluttering and grumbling interrupted by loud and indignant "harrumph"s.
- Steve Hildebrand Q&AQI've recently taken over as manager of a small supermarket close to a the centre of a market town. I've realised we are really busy first thing in the morning, at lunchtimes and early evening. What things should I do to capitalise on these key trading periods, while also creating more opportunities during the quieter times of day?Published: 06 September, 2007
ATime-of-day merchandising is based on understanding the key sets of products that are purchased for specific occasions or shopper trips, at different times of the day. Some stores, such as the new Waitrose in Marylebone with its Time of Day counter, are seeing the benefits of changing the offer through the day.
At the top of his gamePaul Barwick may run Tesco's number one store - Sandhurst Extra - with the precision of the Royal Military Academy that's just down the road, but that doesn't stop this Man City fan going above the call of duty to help customers whenever possible, as James Parker found outPublished: 06 September, 2007Highly competitive and driven, it's not hard to see why Roger Daltrey-lookalike Paul Barwick has managed to lead the UK's biggest retailer's Sandhurst store in affluent Berkshire to the top of Tesco's sales rankings recently. It may be a flagship store with 94,000 sq ft of every conceivable food and non-food range, but to keep it around the top spot week-in week-out since he took over a year ago takes some doing. With an M&S next door, the figures are even more impressive.
GLOBAL WARMINGAlthough the standard variants are still dominating the hot beverage sector, the strongest value growth is coming from exotic niche products like green tea, writes David CastlePublished: 06 September, 2007Hot beverages is a strange category. While both tea and coffee are dominated by standard variants, it is the smaller, niche sectors that are driving all the value growth.
- CATEGORY INSIGHT: Hot milky drinksDON'T BE A MUGPublished: 06 September, 2007
It's a challenging time for hot milky drinks, with falling sales that need to combated by brand innovation
- The home frontThere may be some hardcore marketing phenomena applied around household and laundry products, but many have succeeded in capturing consumers' hearts. David Castle reports on a sector where having a speciality is a key weaponPublished: 06 September, 2007
Two years ago, MB&R wrote that Barry Scott has got a lot to answer for. Now the fictional star of Reckitt Benckiser's Cillit Bang adverts has gone as far as releasing what's known in the trade as a 'hardcore' single: the kind of frenetic dancefloor cacophony reserved for souped-up Vauxhall Astras and trendy shoe shops.
- CATEGORY INSIGHT:?merchandisingSelling the concept instorePublished: 06 September, 2007
Brands are addressing the challenge of educating shoppers and retailers are helping simplify fixtures
- what the brands are sayingPublished: 06 September, 2007
"Fragrances in laundry powder have probably been the biggest driving force for the last couple of years. Bold was always a two-in-one brand, but then it brought out Lavender and Camomile, which was the first time a fragrance was launched into the market. That fragrance in Bold is now bigger than Surf and Ecover put together, while retailers have all brought out lavender fragrances in their SKUs. Broadly, the brands that are focusing on fragrances are seeing the highest value growth. While most people don't like doing laundry, they do like the end result: having a shirt that smells nice is exactly what the market wanted."
- what the brands are sayingPublished: 06 September, 2007
Consumers want products that work better and faster: they want greater efficacy. And, with the growth of surfaces like stainless steel, granite and wood flooring, they want products that will deliver this efficacy on specific surfaces.
- CATEGORY INSIGHT:?fabric conditionersA concentrated effortPublished: 06 September, 2007
The focus in conditioners is concentrates, which have environmental benefits and overt profit opportunities
- back to the bowlsRice, noodles and pasta have survived the threat of the Atkins Diet to be strong performers in their own right, driven by convenience and premiumisation. David Castle reports on the brands that are getting a bite of the actionPublished: 06 September, 2007
Five years on, it's like the Atkins Diet never existed. The low carbohydrate eating plan had consumers switching from foods such as pasta, rice and noodles to copious amounts of higher-fat items such as meat, butter and eggs.
- Colin harperOFF THEIR TROLLEYPublished: 06 September, 2007
It's 2am and a group of friends are arguing about the difference between irritation, aggravation and frustration.
Outside the boxWhile 4.6 million kids eat a packed lunch every day, the contents is the subject of a raging debate. However, with the emphasis on a balanced diet with a wider range of healthier items, brands are responding with innovative ideas, although challenges remain. David Castle reportsPublished: 26 July, 2007Depending on your perspective, celebrity chef Jamie Oliver, the man who (almost) single-handedly revolutionised school lunches, is either a saviour or a self-seeking publicist.
Has the number of customer complaints about the price of goods increased recently?




