The next 12 months is going to be an exciting time for Nestle Rowntree, and we are supporting our brands heavily by communicating the message to customers. Total media support across all our brands is £57m, led by KitKat at £14m, Aero at £7m, and Heaven, Smarties and Rowntree's at £4m. This is how serious we are about our consumer communication. You can do great things with your products, strategies and retailers, but it has to be underpinned by talking to the consumer. It is also critical that retailers know when this media support is happening - how often do they get caught out when a media campaign breaks and they run out of stock?
Graeme Walker,
trade communications manager, Nestlé
Has the number of customer complaints about the price of goods increased recently?






